Frequently Asked Questions
Everything you need to know about shopping with Based Supplies.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location and weight of the order.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data. We never store your full credit card details and do not sell your personal information to third parties.